Registered office: Sint Lucaslaan 35 / 8310 Brugge / Belgium
Phone : +32497687169
Email: contact@tiande.be

Article 1 – Purpose

These conditions govern the sales by the company tianDe.be of products marketed on its website tiandebrussels.com which is English version of French website tianDe.be.

Article 2 – Prices

The prices of our products are indicated in euros, including all taxes (VAT and other taxes applicable on the day of the order), unless otherwise stated, and excluding any processing and shipping fees.
In case of delivery to a country other than Belgium, you are the importer of the products concerned. Customs duties or other local taxes or import duties or state taxes may be payable. These duties and sums are not the responsibility of the company tianDe.be. They will be at your expense and are your responsibility, both in terms of declarations and payments to the authorities and competent bodies of your country. We advise you to inquire about these aspects from your local authorities.
All orders, regardless of their origin, are payable in euros.
The company tianDe.be reserves the right to change its prices at any time, but the product will be invoiced based on the rate in effect at the time of order validation and subject to availability.
The products remain the property of the company tianDe.be until full payment of the price.
Warning: as soon as you physically take possession of the ordered products, the risks of loss or damage to the products are transferred to you.

Article 3 – Orders

You can place an order on the website: https://tiandeherbal.com.
Contractual information is presented in French and will be confirmed at the latest at the time of order validation by the company tianDe.be.
The company tianDe.be reserves the right not to record a payment, and not to confirm an order for any reason whatsoever, and more particularly in the event of a supply problem or difficulty with the received order.

Article 4 – Validation of Your Order

Any order appearing on the website https://tiandeherbal.com implies adherence to these General Conditions. Any order confirmation implies your full and complete adherence to these general terms and conditions of sale, without exception or reservation.
All the data provided and the recorded confirmation will constitute proof of the transaction.
You declare to have perfect knowledge of it.
By confirming your order, you’re agreeing to and accepting the completed transactions.
A summary of the information of your order will be communicated to you via the email address confirming your order.

Article 5 – Payment

Confirming your order implies an obligation to pay the indicated price.
The payment of your purchases is made by credit card through the secure HiPay system.
Your card will be charged only when tianDe.be validates your order.

Article 6 – Withdrawal

In accordance with the provisions of article L.121-21 of the Consumer Code, you have a withdrawal period of 14 days from the receipt of your products to exercise your right of withdrawal without having to justify reasons or pay penalties.
Returns must be made in their original condition and complete (packaging, accessories, instructions). In this context, your responsibility is engaged. Any damage suffered by the product on this occasion may be such as to defeat the right of withdrawal.
Return costs are at your expense.
In the event of exercising the right of withdrawal, the company tianDe.be will reimburse the sums paid, within 14 days following the notification of your request and via the same means of payment as that used during the order.

EXCEPTIONS TO THE RIGHT OF WITHDRAWAL

In accordance with the provisions of article L.121-21-8 of the Consumer Code, the right of withdrawal does not apply to:
– The provision of services fully performed before the end of the withdrawal period and whose performance has begun after the express prior agreement of the consumer and express waiver of his right of withdrawal.
– The supply of goods or services whose price depends on fluctuations in the financial market beyond the control of the professional and likely to occur during the withdrawal period.
– The supply of goods made to the consumer’s specifications or clearly personalized.
– The supply of goods liable to deteriorate or expire rapidly.
– The supply of goods which have been unsealed by the consumer after delivery and which cannot be returned for reasons of hygiene or health protection.
– The supply of goods which, after delivery and by their nature, are inseparably mixed with other items.
– The supply of a newspaper, periodical or magazine, except for subscription contracts for these publications.
– The supply of digital content not provided on a material medium whose performance has begun after the express prior agreement of the consumer and express waiver of his right of withdrawal.

Article 7 – Availability

Our products are offered as long as they are visible on the site https://tiandeherbal.com and within the limit of available stocks. For non-stocked products, our offers are valid subject to availability from our suppliers.
In the event of unavailability of a product after placing your order, we will inform you by email. Your order will be automatically canceled, and no bank debit will be made.

Article 8 – Delivery

The products are delivered to the delivery address indicated during the ordering process, within the timeframe specified on the order validation page.

In accordance with legal provisions, in case of delivery delay, you have the option to cancel the order under the conditions defined in Article L 138-2 of the Consumer Code. If, in the meantime, you receive the product, we will proceed with its refund and shipping costs as per Article L 138-3 of the Consumer Code.

In the case of delivery by a carrier, tianDe.be cannot be held responsible for delivery delays solely due to the unavailability of the customer after multiple appointment proposals.

Article 9 – Liability

The products offered comply with Belgium legislation. tianDe.be is not liable for non-compliance with the laws of the country where the product is delivered.

It is your responsibility to check with local authorities regarding the importation or use of the products or services you intend to order.

Additionally, tianDe.be is not responsible for damages resulting from the improper use of the purchased product. 

Article 10 – Intellectual Property

All elements of the tiandebrussels.com site remain the intellectual property and exclusive ownership of tianDe.be. No one is authorized to reproduce, exploit, redistribute, or use any part of the site, whether software, visual, or auditory, in any way, even partially, without express written consent from tianDe.be. 

Article 11 – Personal Data

tianDe.be reserves the right to collect personal information and data about you. These are necessary for order management, as well as for improving the services and information we provide. They may also be transmitted to companies contributing to these relationships, such as those responsible for the execution of services and orders for their management, execution, processing, and payment. This information and data are also kept for security purposes, to comply with legal and regulatory obligations. In accordance with the law of January 6, 1978, you have the right to access, rectify, and oppose your personal information and data directly on the website.

Article 12 – Archiving Proof

In accordance with the General Data Protection Regulation (GDPR) in effect since May 25, 2018, tianDe.be will archive purchase orders and invoices on a reliable and durable medium, constituting a faithful copy as per Article 1348 of the Civil Code. The computerized records of tianDe.be will be considered by all parties involved as evidence of communications, orders, payments, and transactions between the parties.

Article 13 – Applicable Law in Case of Disputes

The language of this contract is English. These sales conditions are subject to Belgian law. In case of a dispute, Belgian courts will be the only competent authorities.

Article 14 – Warranty

All our products benefit from the legal warranty of conformity and the warranty for hidden defects, provided for in Articles 1641 and following of the Civil Code. In case of non-compliance with a sold product, it can be returned, exchanged, or refunded. All claims, requests for exchange, or refund must be made by email within 30 days of delivery. Products must be returned to us in the condition in which you received them with all elements (accessories, packaging, instructions, etc.). Shipping costs will be refunded based on the invoiced rate, and return costs will be refunded upon presentation of supporting documents. The provisions of this Article do not prevent you from benefiting from the right of withdrawal provided for in Article 6.