Who we are

Our website address is: https://tiandeherbal.com which is English version of website https://tiande.be/

Collection and Purposes of Data Processing

tiandebrussels.com collects personal data when a user browses and uses the site through the use of cookies in accordance with current legislation.

Data collection occurs during:

  • Account creation when placing an order
  • Registration for a newsletter
  • Writing reviews
  • Adding products to the cart (functional cookies)
  • Requesting information

In accordance with the General Data Protection Regulation (GDPR) in effect since May 25, 2018, the collected data allows us to carry out the following processes: management of commercial relationships, including orders, information requests, transactions, traffic analysis studies through traffic analysis sites, and sending newsletters.

Right of Access, Modification, and Deletion

The customer has the right to access and modify the information provided when using the tiande.be site. The “Data Protection” law of January 6, 1978, grants the customer the right of access, modification, and opposition to the personal data provided to process the order. Any request for modification can be made from the customer’s account or via the contact form.

Data retention period

Website tiandebrussels.com shares the data with tiande.be which physically processes all orders. TianDe.be retains customer or prospect data for a period of five years from the end of the relationships. This period starts either from the last order or the last login to the customer account. After this period, customer or prospect data will be archived.

However, data retained due to a legal obligation will be kept in accordance with current legal provisions.

Newsletters

Users can subscribe to the tiandebrussels.com newsletter and choose to be informed about offers, news, and promotions in English. Users can modify their subscription in their customer account or via the unsubscribe link at the bottom of the newsletter.

According to Article L 34-5 of the Postal and Electronic Communications Code, tiande.be may send commercial information electronically to the user if they have not given their prior consent, provided the user is already a tiande.be customer and has not objected to receiving such information. The user can unsubscribe at any time by clicking on the unsubscribe link in each newsletter.

Postal Address / Phone Number

The customer’s postal address and phone number are necessary for the commercial relationship between tiande.be and the customer.

SMS

Websites tiandebrussels.com and tiande.be may use the customer’s mobile phone number for order management and may also use it for commercial prospecting purposes. The customer can object at any time via the link provided in each SMS.

Right to be forgotten

As a user of the tiande.be site, you can request that all data concerning you be erased. A simple request by email info@tiandeherbal.com or through the customer space form is sufficient. However, you may be asked to prove your identity to prevent third-party intervention on your behalf.

Cookies

A cookie is a small text file deposited on your computer when visiting a site or viewing an advertisement. They are used to collect information about your navigation on the sites and to provide you with personalized services.

Cookies on your computer are managed by your internet browser. 

Banking data

When you place an order on tiandebrussels.com, no data is collected or stored. Website tiandebrussels.com uses the services of the PayPal and/or HiPay platforms to secure payments. These platforms are strictly regulated as a Payment Institution and Electronic Money Issuer.